CLARENCE SMITH, JR
|
1217 Beacon St. East
Chicago, IN 46312 Email: clsmithj@alumni.iu.edu Home: (219) 397-0294 Cell: (317) 457-5153 |
Desired position: Communications
and Technology Specialist
Highest Education
2003 - 2008 Indiana
University Purdue University
B.A.
in Communication Studies
Employed work experience in IT
2010 - Present Insight, contracted work through Anu
Resources, Inc.
Technician Specialist
·
Performed
Hardware refreshes for Chase Bank branches
o
Setting
up Platform Workstations, Teller Workstations, MICR Printers, and Servers.
o
Reimaging
systems, wiping old systems.
·
Provided
on-site computer support assistance to newly installed equipment.
2003 - 2010 UITS Support Center at IUPUI,
Indianapolis, IN
Hourly Supervisor and Frontline Support consultant
·
Provided
network connectivity and troubleshooting support.
·
Provided
computer software, hardware support for various issues.
·
Provided
knowledge and support for computer software installations queries and
configuration for Windows, Mac OS X and some Linux distributions
·
Assisted
clients with registering and configuring their systems on to our campus internet
services.
·
Provided
computer access account administering and support for campus students, faculty,
staff and guests.
·
Provided
Remote Desktop computer support and assistance through live chat.
·
Provided
administered support for our campus educational and course registration tools,
Oncourse and Onestart for student, staff, and faculty.
·
Provided
administered support to all student, faculty, and staff using our email
communication tools, Cyrus-Webmail, Microsoft Exchange Server, and Outlook Web
Access.
·
Provided
email support answering questions related to IT
·
Provided
telephone support answering questions related to IT.
·
Provided
technical support for mobile computing, Palm OS, iphone, and Blackberry devices
for configuring internet connectivity, email including Blackberry Enterprise
Service support.
·
Documented
and maintain all customer contacts through our Falcon ticketing system for
tracking, support, and general referencing.
·
Monitor
call center phone grid.
·
Contributed
to the IU knowledge base that contains over 14,000 documents that answer
questions related to IT.
·
Assisted
in hiring and training new call center support staff.
·
Participated
in project managing and testing of new IT support services.
·
Answered
telephone and walk-in customer support.
·
Provided
supervisor support as an Hourly other support center consultants.
2002 –
2003 University Client
Services at
Computer Support tech
·
Troubleshooting
and fixing computer problems.
·
Configure
new workstation and servers for deployment.
·
Support
software installation and configuration.
Skills
·
Extensive
knowledge and troubleshooting tech support of Windows operating systems:
o
Windows
95 – Windows 7
·
Extensive
knowledge and troubleshooting tech support for Mac
o
OS X 10.2 – 10.6 (Snow Leopard)
·
Experience
in building Linux based computing systems with Redhat, Xandros, & Ubuntu
distros.
·
Extensive
knowledge of Microsoft Office Suite, version XP (2002) – 2007
·
Microsoft
Office 2004, 2008 for Mac OS X
·
Extensive
knowledge of IBM/compatible PC hardware components for building, installing,
and troubleshooting:
o
X86/x64
Intel, AMD, VIA processors, main boards, memory, hard disk drives, optical
drives, and various computer components.
·
Reimaging
systems using Norton Ghost.
·
Extensive
knowledge in building custom computer systems, configuring computer networks,
and web hosting and SMTP service.
o
Setting
up File and Print sharing, and VPN
o
Remote
Desktop Access and support
·
Setup
and administered my personal MySQL database server for hosting my own website based
on Windows Server 2008 Standard using IIS 7.0.
·
Studied
Computer/Hardware architect,
·
Studied
Computer Science Concepts, C programming and Java while in college.
·
Studied
Television History/ Direction, and mass media while in college.
.
·
Experience
in doing Video editing/compositing production using Sony Vegas and Premiere software.
·
Knowledge
and experience working with Macromedia Flash creating, developing projects in
Flash.